Delivery and Return Conditions

These Delivery / Performance / Refund / Withdrawal Conditions regulate the delivery, performance, refund and withdrawal processes regarding the digital test access and the digital report services prepared according to the test result provided through the altinatlas.com website under the ALTIN ATLAS brand.

The services offered through the Site do not involve physical product delivery and are completely digital services.

2.1. The user obtains a single-use digital access right for the test purchased through the site.

2.2. After purchasing, the user can access the relevant test online and obtain the personal assessment report prepared based on the answers given after completing the test.

2.3. The purchased service:

• Does not include physical delivery,
• Offered in electronic environment,
• Exclusive to a single user,
• Based on one-time use

is a digital service.

2.4. The purchase is valid only for a single user. The account, test access and report cannot be transferred to, used by or shared with third persons or commercially.

3.1. After successful completion of the payment transaction, test access is opened immediately.

3.2. After purchasing, the user can access the relevant test:

• Through the redirect screen after purchase,
• And/or through the user panel

access.

3.3. After the test is completed, a report is prepared based on the user's answers.

3.4. The report is delivered to the user or made accessible via the user account within a maximum of 3 (three) business days following the completion of the test.

3.5. Delivery of the report:

• Opening access through the user panel,
• Sending via email,
• Or providing both methods

is performed.

3.6. The report can be downloaded in PDF format.

3.7. With respect to the purchased test right, access is indefinite. However, due to technical maintenance, security, force majeure, system changes or legal obligations, it may be necessary to change the method of service provision.

4.1. Under consumer legislation, consumers generally have a right of withdrawal within 14 days in distance contracts. However, exceptions are provided in the legislation for certain contracts. In information texts of the Ministry of Trade, services that are performed instantly in electronic environment and services that start to be performed before the withdrawal period expires with the consumer's approval are among these exceptions.

4.2. Since the service provided by ALTIN ATLAS consists of digital test service whose access is opened after payment and the digital report service dependent on this test, the withdrawal and refund evaluation is made based on the stage of the service.

5.1. If the user has never started the purchased test, he may request a withdrawal/refund.

5.2. In this case, the user conveys his request to support@altinatlas.com in writing or via a durable data storage.

5.3. If the request is deemed appropriate, the fee is refunded within the legal period depending on the processes of the payment institution and bank.

6.1. If the user has started the test, it means that the performance of the service has started.

6.2. Nevertheless, if the test has been started but not completed, the refund request may be evaluated depending on the characteristics of the case.

6.3. In this case, the Seller evaluates:

• Test usage status,
• System records,
• User access and progress information,
• Whether there is a technical error or a problem that is not caused by the user

6.4. In transactions where the test has been started but not completed, there is no automatic right of refund; however, a refund may be deemed appropriate depending on the nature of the case.

7.1. With the completion of the test, the essential part of the service is considered to have been used.

7.2. Therefore, if the user requests withdrawal or refund after the test has been completed, the fee is not refunded as a rule.

7.3. Although the test has been completed, if the report has not yet been delivered, the priority solution is to prepare the report and deliver it to the user.

8.1. The report is prepared based on the test responses and is delivered to or made accessible to the user within a maximum of 3 business days.

8.2. In case there is a problem in preparing, delivering or accessing the report, the following are primarily applied:

• Re-processing the report,
• Re-generating the report,
• Re-sending the report,
• Or providing access to the user again

8.3. If the report has been viewed or downloaded by the user, the service is considered to have been performed and, as a rule, no refund is made after this stage.

8.4. Requests that arise after the report is viewed or downloaded are evaluated only if there is an open technical failure, corrupted file, incomplete transmission or a similar problem originating from the Seller.

9.1. If the user cannot benefit from the test or report service due to a technical error, system failure, access problem or a similar reason caused by the Seller, the following solutions are primarily applied:

• Re-providing access to the test,
• Granting a test retry,
• Re-processing the report,
• Re-sending the report

9.2. If these solutions are objectively not possible or if the service becomes completely unusable due to a technical reason, the refund request is additionally considered.

9.3. If a refund is deemed appropriate, the fee is refunded to the user within the legal period, depending on the processes of the payment organization and bank.

10.1. The user must submit his refund or withdrawal request to support@altinatlas.com.

10.2. The application must include the following information as far as possible:

• Name-surname,
• Email address used during purchase,
• Order/collection information,
• Subject of the request,
• Explanation of technical problem, if any

10.3. The Seller examines the application within the framework of system records and the status of service usage and responds to the user within a reasonable time.

11.1. Since the services offered through the Site are not tangible goods, there is no process of cargo, physical delivery, shipment or physical return.

11.2. The entire performance process is carried out in digital environment.

12.1. The tests and reports provided are only for information, evaluation and guidance purposes.

12.2. These services do not constitute:

• Medical diagnosis,
• Psychiatric evaluation,
• Clinical examination,
• Official certificate,
• State-approved document

13.1. The Seller may update these conditions in line with changes in legislation, technical requirements or operational needs.

13.2. The current text becomes applicable from the date it is published on the site and applies to new purchases.